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2014 J.D. Power Vehicle Dependability Study Released – Cars Getting Less Reliable? 13
Feb
Posted by Malcolm Hogan in An Addictive Take On Cars, Auto Addiction, Automotive, Automotive Help, J.D. Power and Associates, JD POwer, News, Technical, Vehicle Dependability Study on 02 13th, 2014
2013-lexus-rx350-f-sport

2013-lexus-rx350-f-sport

Each year we take pleasure in reviewing the J.D. Power Vehicle Dependability Study and examining which automakers make the top of the list and which ones falter. This year, for the first time since 1998, the overall dependability declined when compared to previous years.

The 2014 study is significant more so in its demonstration of over-all dependability, all according to problems per 100 vehicles reported, due to a decline throughout the entire automotive landscape. One could conclude that today’s cars are a bit less reliable than the outgoing few years. Though, this is not to say some of your favorite brands have not improved. Considering how Lexus has remained to stay at the very top of the list demonstrates how there pursuit for perfection is paying off. Additionally, their margin over the next best automaker is astonishing, scoring only 68 problems per 100 vehicles while Mercedes-Benz takes second place with 104 PP100.

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You may view additional data on the 2014 J.D. Power Vehicle Dependability Study on their site here.



2014 J.D. Power Vehicle Dependability Study Released – Cars Getting Less Reliable? 13
Feb
Posted by Malcolm Hogan in Auto Addiction, Automotive, Automotive Help, J.D. Power and Associates, JD POwer, News, Technical, Vehicle Dependability Study on 02 13th, 2014
2013-lexus-rx350-f-sport

2013-lexus-rx350-f-sport

Each year we take pleasure in reviewing the J.D. Power Vehicle Dependability Study and examining which automakers make the top of the list and which ones falter. This year, for the first time since 1998, the overall dependability declined when compared to previous years.

The 2014 study is significant more so in its demonstration of over-all dependability, all according to problems per 100 vehicles reported, due to a decline throughout the entire automotive landscape. One could conclude that today’s cars are a bit less reliable than the outgoing few years. Though, this is not to say some of your favorite brands have not improved. Considering how Lexus has remained to stay at the very top of the list demonstrates how there pursuit for perfection is paying off. Additionally, their margin over the next best automaker is astonishing, scoring only 68 problems per 100 vehicles while Mercedes-Benz takes second place with 104 PP100.

2014-jdpower-vehicle-dependability-study-1

 

2014-jdpower-vehicle-dependability-study-1
2014-jdpower-vehicle-dependability-study-2
2014-jdpower-vehicle-dependability-study-3

You may view additional data on the 2014 J.D. Power Vehicle Dependability Study on their site here.



J.D. Power and Associates Release 2013 U.S. Vehicle Dependability Study, Lexus and Porsche Top List 14
Feb
Posted by Malcolm Hogan in Automotive, J.D. Power and Associates, LEXUS, News, porsche, VDS, Vehicle Dependability Study on 02 14th, 2013
jd-power-and-associates-2013-vds-clip

jd-power-and-associates-2013-vds-clip

There have been some movers and shakers in the automotive industry lately not only in terms of innovation and design, but also in the dependability spectrum. Every year J.D. Power and Associates release a Vehicle Dependability Study (VDS) ranking problems per 100 vehicles for all makes and for a short list of individual models taking top spots for specific vehicle segments.  Having a 2-year variance, the 2013 VDS report spills the data on 2010 model year vehicles represent the direction automakers are headed within the number of problems per 100 vehicles reported by consumers.

For the 2013 VDS Lexus and Porsche continue to lead the way as they did in the previous year. Looking down the list you may take notice to some serious moves, one in particular being Ram moving up an astonishing 20 spots from the 2012 VDS report. Other notable changes include Infiniti, Mazda and Ford moving up the list from previous years.

For individual models within their respective segments, Toyota takeing a majority stake with a top spot in 7 out of 18 vehicle segments. General Motors managed to capture top placement in four categories.

We welcome you to visit the full breakdown and 2013 J.D. Power and Associates U.S. Vehicle Dependability Study in its entirety on the J.D. Power and Associates site.

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2013 U.S. Vehicle Dependability Study

J.D. Power and Associates Reports:
Overall Vehicle Dependability Continues to Improve;
Dependability of All-New and Redesigned Models Surpasses Carryover Models

Toyota Motor Corporation Models Receive Seven Awards; General Motors Models Receive Four

WESTLAKE VILLAGE, Calif.: 13 February 2013 — The long-term dependability of three-year-old models has improved year-over-year, according to the J.D. Power and Associates 2013 U.S. Vehicle Dependability StudySM (VDS) released today.

The study, now in its 24th year, measures problems experienced during the past 12 months by original owners of three-year-old vehicles (those that were introduced for the 2010 model year). Overall dependability is determined by the number of problems experienced per 100 vehicles (PP100), with a lower score reflecting higher quality.

Key Findings

-Vehicle dependability improves 5 percent year-over-year.
-Domestic nameplates narrow the dependability gap with import nameplates to 10 PP100.
-Toyota Motor Corporation models earn seven segment awards; General Motors garners four awards.

In 2013, the dependability of models that were new or substantially redesigned for the 2010 model year averages 116 PP100, compared with 133 PP100 for models that were unchanged from the 2009 model-year–also referred to as carryover models. This is the first year that there are fewer reported problems for all-new or redesigned models than for carryover models since the study was redesigned in 2009. Models that were refreshed in 2010–those with generally minor changes to the interior or exterior–average 111 PP100 in the 2013 VDS.

“There is a perception that all-new models, or models that undergo a major redesign, are more problematic than carryover models,” said David Sargent, vice president of global automotive at J.D. Power and Associates. “Data from the 2013 VDS suggests that this is not the case. The rapid improvement in fundamental vehicle dependability each year is more than offsetting any initial glitches that all-new or redesigned models may have.”

Overall Dependability Improves
In 2013, overall vehicle dependability averages 126 PP100–a five percent improvement from the 2012 average of 132 PP100–and is the lowest problem count since the inception of the study in 1989. Among brands measured in the study, 21 of the 31 improve in dependability from 2012. Domestic nameplates have improved in 2013 at a slightly greater rate than have imports, narrowing the dependability gap to 10 PP100 from 13 PP100 in 2012 and 18 PP100 in 2011. Overall, domestic nameplates average 133 PP100, while import nameplates average
123 PP100.

“The continuous improvement in long-term dependability means consumers should have more confidence in three-year-old vehicles, whether they are keeping their current vehicle or shopping for a used car, truck, crossover or SUV,” said Sargent. “This means there are a lot of dependable off-lease vehicles in the used-vehicle market. It also means that owners who keep their vehicle beyond the manufacturer’s warranty period are able to have greater peace of mind that vehicles are becoming increasingly more dependable. That said, it is virtually certain that new vehicles being sold today will be even more reliable in three years.”

Dependability Equals Higher Loyalty
The study finds that the fewer problems owners experience with their vehicle, the greater their loyalty to the brand. Combining previous-year VDS results with actual vehicle trade-in data from the J.D. Power and Associates Power Information Network(R) (PIN), J.D. Power finds that 54 percent of owners who do not experience any problems with their vehicle stay with the same brand when they purchase their next new vehicle. Brand loyalty slips to just 41 percent, on average, when owners experience three or more problems with their vehicle.

While owners of premium models are more loyal than owners of non-premium models, on average, the loyalty of premium model owners is more impacted by an increase in the number of problems experienced. For example, 55 percent of owners of premium models remain loyal to the brand when they report zero problems with their vehicle, compared with 53 percent of owners of non-premium models who report zero problems. Loyalty begins to decline as soon as the owner experiences any problems with their vehicle. When experiencing three or more problems with their vehicle, loyalty among owners of premium models declines to 39 percent and 41 percent among owners of non-premium models.

“It’s one thing to ask consumers if they intend to buy another vehicle from the same brand, but it is much more impactful to know what happens when they actually buy their next vehicle,” said Sargent. “By combining our consumer research with trade-in data, we see a clear correlation between dependability and loyalty.”

Highest-Ranked Nameplates and Models
Lexus ranks highest in vehicle dependability among all nameplates for a second consecutive year. Among models, the Lexus RX has the fewest reported problems in the industry at just 57 PP100. This is the first time in the history of the VDS that a crossover or SUV has achieved this distinction. Rounding out the five highest-ranked nameplates are Porsche, Lincoln, Toyota and Mercedes-Benz. Chrysler Group LLC’s Ram brand posts the greatest year-over-year improvement from 2012–by 52 PP100.

Toyota Motor Corporation continues to perform well in long-term dependability and earns seven segment awards–more than any other automaker in 2013–for the Lexus ES 350; Lexus RX; Scion xB; Scion xD; Toyota Prius; Toyota Sienna; and Toyota RAV4.

General Motors receives four segment awards for the Buick Lucerne; Chevrolet Camaro; Chevrolet Tahoe; and GMC Sierra HD. American Honda Motor Corp., Inc., receives two model-level awards for the Acura RDX and Honda Crosstour. The Audi A6, Ford Ranger, Hyundai Sonata, Mazda MX-5 Miata, and Nissan Z also receive segment awards.

J.D. Power and Associates offers the following tips for consumers regarding vehicle dependability:

The perception that all-new or redesigned models can’t be as dependable as those that have been on the market for a year or more is not accurate. Just because a model is new to the market or has been recently redesigned doesn’t necessarily mean it won’t be as reliable. In fact, dependability of all-new and redesigned models is at a record high, according to 2013 VDS data.
Dependability of three-year-old models is at an all-time high. If you can’t afford a new vehicle, or simply don’t want one, you should feel confident when buying a certified pre-owned (CPO) vehicle. Whether buying a CPO vehicle or not, be sure to check quality, appeal and dependability ratings of models you are considering on jdpower.com.

Improvements in vehicle dependability have been made by both domestic and import brands, and the gap between the two is narrowing. Perceptions of dependability should not be based purely on vehicle origin–consumers should research a variety of sources in order to make a decision consistent with the current reality of the market.

The Vehicle Dependability Study is used extensively by vehicle manufacturers worldwide to help design and build higher-quality models, which typically translates to higher resale values and higher customer loyalty. It also helps consumers make more informed choices for both new- and used-vehicle purchases.

The 2013 Vehicle Dependability Study is based on responses from more than 37,000 original owners of 2010 model-year vehicles after three years of ownership. The study was fielded between October and December 2012.

Find more detailed information on vehicle dependability, as well as model photos and specifications, by reading articles and reviewing brand and segment dependability ratings at http://www.jdpower.com/dependability

About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company providing forecasting, performance improvement, social media and customer satisfaction insights and solutions. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

About The McGraw-Hill Companies
The McGraw-Hill Companies (NYSE: MHP), a financial intelligence and education company, signed an agreement to sell its McGraw-Hill Education business to investment funds affiliated with Apollo Global Management, LLC in November 2012. Following the sale closing, expected in early 2013, the Company will be renamed McGraw Hill Financial (subject to shareholder approval) and will be a powerhouse in benchmarks, content and analytics for the global capital and commodity markets. The Company’s leading brands will include: Standard & Poor’s, S&P Capital IQ, S&P Dow Jones Indices, Platts, Crisil, J.D. Power and Associates, McGraw-Hill Construction and Aviation Week. The Company will have approximately 17,000 employees in more than 30 countries.

 



J.D. Power Releases 2011 Vehicle Dependability Study – Lincoln Tops List 18
Mar
Posted by Darryl in Automotive, J.D. Power and Associates, Jaguar, JD Powers, LEXUS, Lincoln, News, porsche, TOYOTA, Vehicle Dependability Study on 03 18th, 2011

In this current economy, when our money and investments could mean if we are able to pay for the roof over our head or a meal on our dining room table, everyone wants to make a sound choice when it comes to purchasing an automobile. Each year J.D. Power and Associates help determine that choice by releasing their annual Vehicle Dependability Study. The study scores each auto make by the number of problems per 100 vehicles.

For 2011 the J.D. Power and Associates Vehicle Dependability Study reveals Lincoln as a leader for the first time with only 101 problems per 100 vehicles. Lexus comes in at a solid second place with 109 problems per vehicle with Jaguar, Porsche and Toyota following behind but still ranking considerably well.

J.D. Power polls about 43,700 original owners and their problems experienced within the past 12 months on 2008 model-year vehicles after a total of three years of ownership.  The study is designed to reveal and predict the durability of future vehicle purchases. You may view additional detailed data on the J.D. Power and Associates site in regards to this year’s Vehicle Dependability Study. We have also provided the initial charts and full press release below.

J.D. Power and Associates 2011 Vehicle Dependability Study Press Release

J.D. Power and Associates Reports:
While Vehicle Dependability Continues to Improve, New Technologies and Features Pose Challenges for Automakers

Toyota Motor Corporation Models Receive Seven Awards, While Models from Ford Motor Company Receive Four Awards

WESTLAKE VILLAGE, Calif.: 17 March 2011 – Overall vehicle dependability has improved from 2010, with automakers succeeding in reducing problem rates in many traditional areas, but experiencing some challenges in overcoming problems with newer technologies and features, according to the J.D. Power and Associates 2011 U.S. Vehicle Dependability StudySM (VDS) released today.

The study, which measures problems experienced during the past 12 months by original owners of three-year-old (2008 model year) vehicles, includes 202 different problem symptoms across all areas of the vehicle. Overall dependability is determined by the level of problems experienced per 100 vehicles (PP100), with a lower score reflecting higher quality.

The Vehicle Dependability Study is used extensively by vehicle manufacturers worldwide to help design and build better vehicles-which typically translates to higher resale values and higher customer loyalty. It also helps consumers make more-informed choices for both new- and used-vehicle purchases. Among new-vehicle shoppers, perception of quality and dependability is the most influential factor in their decision to purchase a specific vehicle model, according to J.D. Power and Associates.

In 2011, overall vehicle dependability averages 151 PP100-the lowest problem rate since the inception of the study in 1990-and improves from 170 PP 100 in 2009. Between 2009 and 2011, annual improvement for the industry has averaged 6 percent, which is slightly lower than historical rates of improvement. During the past decade, industry improvement has averaged 8 percent each year.

The slowdown in improvement is largely attributable to increased rates of problems with electronic features in vehicles, including audio, entertainment and navigation systems and new safety features, such as tire pressure monitoring systems.

“Automakers, as a whole, have made significant improvements in reducing traditional problems, particularly with vehicle interiors; engines and transmissions; and steering and braking during the past several years,” said David Sargent, vice president of global vehicle research at J.D. Power and Associates. “However, as manufacturers add new features and technologies to satisfy customer demand and new legislation, they face the potential for introducing new problems.”

According to Sargent, as newer technologies become more widespread, enhancing the dependability of these features has become an important point of differentiation among automakers.

Highest-Ranked Nameplates and Models
For the first time since the inception of the study, Lincoln leads the overall nameplate rankings in 2011. Lincoln improves by 13 PP100 from 2010. Lexus follows Lincoln in the nameplate rankings. Rounding out the top five nameplates are Jaguar, Porsche and Toyota. The Porsche 911 has the fewest problems in the industry, with just 68 PP100.

Toyota Motor Corporation continues to perform well in long-term dependability and garners seven segment awards-more than any other automaker in 2011-for the Lexus RX, Scion xB, Toyota 4Runner, Toyota Prius, Toyota Sienna, Toyota Tacoma and Toyota Tundra. Ford Motor Company receives four model awards for the Ford Fusion, Ford Mustang, Lincoln MKZ and Lincoln Navigator. General Motors (Buick Lucerne, Cadillac DTS, and Chevrolet Tahoe) and Honda Motor Company (Acura RL, Honda CR-V and Honda Fit) each receive three awards. In addition, the following models also receive awards: BMW X3, Mazda MX-5 Miata, and Mercedes-Benz CLK.

The study finds that while domestic brands have closed the gap in initial quality with import brands, there is still a considerable difference between the two in vehicle dependability, with import brands outperforming domestic brands by 18 PP100 in 2011. This is consistent with findings of the 2008 Initial Quality Study,SM which examined the models included in the 2011 VDS after 90 days of ownership. While domestic brand cars have fewer problems (135 PP100, on average) than import brand cars (147 PP100, on average), trucks and crossover vehicles1 of import brands have considerably fewer problems than those of domestic brands.

In addition to affecting brand image and brand loyalty, long-term dependability also has a notable effect on dealership service and customer service spending. As the number of problems experienced increases, owners are increasingly likely to use non-dealer service facilities for paid service work. In addition, as the number of problems increases, the percentage of owners who say they “definitely will” return to their dealer for service diminishes. Among owners who indicate they have experienced no problems, 76 percent indicate they “definitely will” return to the dealer for paid service. This proportion decreases to 42 percent among owners who say they experienced six or more problems.

The 2011 Vehicle Dependability Study is based on responses from more than 43,700 original owners of 2008 model-year vehicles after three years of ownership. The study was fielded between October and December 2010.

Find more detailed findings on vehicle dependability as well as model photos and specs by reading an article and reviewing brand and segment dependability ratings at JDPower.com.

1The truck category includes both pickup trucks and vans, while the crossover vehicle category includes crossover vehicles, multi-purpose vehicles and utility vehicles.

About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company providing forecasting, performance improvement, social media and customer satisfaction insights and solutions. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

About The McGraw-Hill Companies
Founded in 1888, The McGraw-Hill Companies is a leading global financial information and education company that helps professionals and students succeed in the Knowledge Economy. Leading brands include Standard & Poor’s, McGraw-Hill Education, Platts energy information services and J.D. Power and Associates. The Corporation has approximately 21,000 employees with more than 280 offices in 40 countries. Sales in 2010 were $6.2 billion. Additional information is available at http://www.mcgraw-hill.com.







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